About Us

Friendly service – Free no obligation quotes – Fantastic after sales service

Why Choose Us

Here at ACE Windows NE, we pride ourselves on our high quality products; however we have a lot more to offer. We are committed to helping customers enhance and transform their homes, with tailored advice, customer support and a non-pressurised approach to sales.

As we manufacture the windows and doors ourselves, you can’t buy our quality products elsewhere.

Come in and visit our factory and watch our skilled team manufacturing our bespoke doors and windows, Dont forget to take note of the care we take to create tailor made products for all of our customers.

Meet The Key People

We do not only offer high quality products but also provide a start to finish service from planning applications and building regulations to supply, fitting and leaving your home neat and tidy. Our team are highly knowledgeable in our large range of products and will guide you to the best choice of windows, doors or conservatories to suit your property.

We work around your schedule, offering both phone consultations and home visits. Our in-house team of double glazing fitters work hard to minimise disruption to your home life and routine during the installation process.

After fitting your new windows, doors or conservatory, we ensure that you’re 100% satisfied with your installation. Should you have any issues, our customer care team is only a phone call away.

We offer a 10 year insurance-backed guarantee on our products, with no charge for work undertaken under the terms and conditions for duration of the guarantee.

We are members of all the major industry schemes and groups, including the Certass, QANW, Team Guardian and are working hard towards the government’s Trust Mark scheme and are hoping to achieve it soon. Click here to view all of our certificates.

Ace Company History

Founded as Ace Glazing in 1974 and now under our new management as ACE Windows NE. Our qualified team have more than 40 years’ combined experience of manufacturing and fitting windows, doors and conservatories throughout the North East and surrounding areas, including Gateshead, Newcastle, North Shields, South Shields, Sunderland, Consett, Durham and Lower Northumberland.

Under our new Management in 2013 we have inaugurated a dedicated team of staff to improve product quality, health and safety and most importantly customer support. We have invested greatly in new advanced technology and machinery enabling us to offer exemplary products and customer care.

Customer Care

We realise that our customers are the key to the success of our business and therefore our commitment to providing a quality product extends to the level of quality delivered by the customer service we provide to you. Your satisfaction is our top priority and we strive to maintain our status of 100% customer satisfaction.

Our promise to you:

  • Always providing you with a friendly service, showing respect and sensitivity
  • Recognising and responding to your particular tastes and requirements
  • Free no obligation quotes
  • Regular updates on job progress
  • Dealing with your requests and enquiries accurately, promptly and efficiently
  • Delivering high quality products at the best price
  • Welcoming your feedback
  • Fantastic after sales service

We DON’T employ Pushy Sales People

Here at ACE Windows NE we have a non-pressurised approach to sales

Watch our hilarious video of what you can expect from other local double glazing companies